Through consultation with our technical sales team, Thermalindo provides solutions for customers to get fully integrated laboratory setup. We can discuss in detail with you about wide range of technical issues such as equipment purchase, instrument selection, design and accessories for all your laboratory needs.
Apart from the planning and supply, Thermalindo has a dedicated sales team and service engineers who will install your laboratory instrument to the satisfaction of the client. Installations will be performed on-site and installation schedule as well as other logistical requirements are always prepared in coordination with the client’s laboratory specialist in order to ensure a smooth installation process.
Thermalindo has a dedicated sales team and service engineers who will satisfy your requirements and ensure the durability of the equipment. Our essential services will include:
- Training courses: we provide training courses upon installation related to our products
- Hotline service: a centralized after sales-service hotline in Jakarta is provided so that we can satisfy your demands as quickly as possible
- On-site Assistance: our technician and engineers will visit your premises whenever you require
- Spare parts: a significant stock of spare parts enable us to optimize our service to repair instruments as quickly as possible
- Preventive maintenance: we provide ‘service contracts’ which enable us to maintain customers’ equipment to be in a good working condition and prolong their instruments’ durability